Privacy Policy

When you subscribe, we collect: your email address, your Discord server ID (Guild ID), payment information (handled by our payment processor, Stripe — we never see card details), and basic usage logs (last login, last signal received).

If you contact us through the support widget or contact form, we also collect the name you provide (optional), your email address, your message, your IP address, and your browser's user agent.

The support widget records interaction events (widget opened, question clicked, feedback given) tied to a random session identifier stored in your browser's localStorage, along with your IP address and user agent.

Email: to send login magic-links and account notices. Discord server ID (server owners): to deliver your alert feeds to the right server. Payment info: to process subscriptions. Usage logs: to debug issues and provide support. Contact-form data: to answer your request and keep a record of the conversation. Support-widget events: to measure which answers help and improve support quality.

Stripe (payment processing), Resend (transactional and support email), Vercel (website hosting and analytics), Neon (Postgres database hosting). These vendors have their own privacy policies and we only share what's strictly needed for them to function.

Your email and Discord server ID are kept while your subscription is active. Within 30 days of cancellation, you can request deletion via support.

Contact-form submissions and support-widget events (including IP address and user agent) are retained until you ask us to delete them — contact support to request deletion.

You can request a copy of your data, correction, or deletion at any time. Contact support with your request — we will respond within 14 days.

We use a single session cookie (tob_customer_session) for the customer dashboard. We do not use advertising or cross-site tracking cookies.

We use Vercel Analytics to measure aggregate page views. It is privacy-friendly: it sets no cookies and does not track you across other sites.

The support widget stores a random session identifier in your browser's localStorage so your interactions with the widget are grouped into a single session.

For privacy-related questions, contact us at the email listed on your invoice.